Maintenance
Maintenance You Can Rely On
Regular scheduled preventative maintenance visits provide the essential care that is vital to extend the useful life of your equipment. During these scheduled visits your maintenance technicians will not only carry out standard items such as lubricating all rotating equipment and other moving parts, but thoroughly check and adjust every aspect of the equipment during each defined maintenance cycle throughout the service period. We clean, we adjust, we replace worn parts, we inspect, test and fine tune ride quality and ensure smooth door operation, we record relevant and vital information for future scheduling, we communicate work carried out and provide detailed reports, we discuss the elevator performance with people who use the elevators.
Unbeatable Elevator Maintenance
We believe in charging reasonable prices for regular elevator maintenance, out of contract works and after hours’ callouts. Our pricing is competitive and below the industry benchmark.
Service Packages
Silver Package
Maintenance packages are the ideal solution for low traffic buildings where your elevators can be serviced and maintained under regulations and compliance cost effectively.
- Full Equipment Servicing
- Preventative Maintenance Plans
- Condition Reporting
- Maintenance Reporting
- Customer Portal
Gold Package
Maintenance packages are the ideal solution for medium traffic buildings where your elevators can be serviced under performance warranties and 24/7 breakdown care coverage.
- Full Equipment Servicing
- Preventative Maintenance Plans
- Condition Reporting
- Maintenance Reporting
- Customer Portal
- 24/7 Breakdown Care
- Performance Warranty
Platinum Package
Maintenance packages are the ideal solution for high traffic buildings where your elevators are maintained under full comprehensive cover, minimising downtime and assuring optimum equipment performance.
- Full Equipment Servicing
- Preventative Maintenance Plans
- Condition Reporting
- Maintenance Reporting
- Customer Portal
- 24/7 Breakdown Care
- Performance Warranty
- Comprehensive Repairs
- Lift Components included
- Spare Parts Equipment Profile
Minimise Service Interuptions
During each visit, Orbitz Elevators inspects and tests critical components in order to determine any potential equipment failures. In anticipation of a component failure, we can source parts and schedule a repair in advance of a sudden shutdown to significantly reduce service interruption.
Technical Support & Expertise
Our skilled and professional elevator technicians are recruited from both Australia and the broader elevator industry around the world, with the technical ability to service all types of original equipment. Our dedicated team are equipped with modern technical diagnostic tools and advanced experience to ensure your elevators performance and service reliability. Our technical team and customers are supported by our National 24/7 call centre with direct access to enhanced services, spare parts and cloud based customer and supplier information.
Personalised Service
An essential benefit to our customers is to ensure we give clear and concise communication, detailing in advance of any forthcoming unscheduled work that may affect the performance and/or service interruption of their elevator assets. Thereafter, we strongly believe in communicating the outcomes of our work to our customers to ensure we address any potential issues or just report back with a tick of approval of the asset performance.
Value Oriented Maintenance Package
Orbitz Elevator provides a variety of Proactive Maintenance packages to meet the equipment, usage, and budgetary needs of every building owner. Our customers benefit from non-inflated spare part and material pricing, we continuously review our pricing structure with our suppliers and pass on all savings straight to our customers. From comprehensive coverage to just the basics, we can design a package that’s a perfect fit for any building and its maintenance budget.
Australia and New Zealand
Orbitz Elevators proudly services and operates across Queensland, and New Zealand.
Unique Transition Process
The Orbitz Transition Process is a unique comprehensive procedure we implement for customers transitioning contracts to Orbitz Elevators.
Condition Reporting
We continuously inspect and provide elevator condition reports. Our communication is proven within the industry and we closely monitor our customer’s assets in order to prevent unexpected elevator malfunctions from occurring.
Quality 10 Step Quick Audit
Our Quality 10 Step Quick Audit is a process designed to monitor and evaluate the performance of our maintenance service teams assuring our customer’s assets are being maintained ‘The Orbitz Way’.
Spare Parts Strategy
We proactively order and stock genuine, generic, common and uncommon elevator component specific to our client’s elevators. Our Spare Parts Strategy is designed to maximise efficiency and to avoid repair delays when our customers’ elevators require urgent attention.
Communication /Personalised Service
Communication with our customers is a core value of ours and has proven to be one of our greatest strengths. We provide personalised services and treat each client as a partnership and continuously work together to maximise the lifecycle of our customers assets.
Technical Diversity
Flexible Solutions
Orbitz Elevators offer flexible maintenance solutions. We understand that client requirements vary and we are open to negotiate flexible solutions to meet equipment, budgetary and business needs.
Spare Parts Strategy
Our Spare Parts Warehouse is located at Southport (Australia) Waigani (PNG) and in New Zealand. Orbitz Elevators has direct access to genuine spare parts from a wide range of manufacturers from around the world. We source genuine parts directly from the manufacturers eliminating the need to source parts from our competitors reducing costs and speeding up the delivery and repair process. Put simply, we don’t source spare parts from our competitors, we source from their manufacturers!
We are highly experienced professionals with parts and logistics in which we have built strong relationships with suppliers throughout the years of experience across our Service department.
When acquiring a new contract, we proactively create a job/asset profile ordering and stocking genuine equipment components specific to our client’s equipment and condition. Our parts are readily available from our Southport warehouse based in Queensland and our various offices interstate and offshore. On larger sites with high traffic volume, we stock spare parts and components on site for immediate action and quick access to equipment components designed for immediate equipment repair. Our Spare Parts Strategy is designed to maximise efficiency and to avoid repair delays when our customers’ elevators require urgent attention. Our components are catalogued in our spare parts database which is located on our server and accessible to our technicians on site through a secured portal
24/7 Call Centre
For any emergency situation our call centre is available on a 24/7 basis, with direct access to our technical team on
1300 851 554 (for Orbitz Elevators Services Australia) and on 800584890 (for Orbitz Elevators NZ).
Operational Strategies
Technical Capabilities
At Orbitz Elevators Services and at Orbitz Elevators New Zealand (now a part of KONE Australia and New Zealand), our extensive experience in 3rd party maintenance and repair ranges from all different types of equipment from around the world. Our multi award-winning high-quality services is accredited due to our attention to detail and precise maintenance services. We take a proactive approach to our service strategy and forecast repairs from our regular condition reports to ensure we have the specific parts on hand to action immediate repair to minimise downtime. We don’t take short cuts and provide poor quality maintenance, we have quality assurance and internal auditing procedures in place to ensure that our services are carried out up to the Orbitz Standard. Amongst our team, we have many highly experienced lift professionals who all have tremendous knowledge on 3rd party manufactured equipment. Regardless of the original equipment manufacturer, Orbitz Elevators is more than capable for providing exceptional maintenance services.
We are working with some of the largest companies in Australia with hundreds of units under maintenance Australia wide and in Papua New Guinea covering all different types original equipment manufacturers available in the market. We also have access to over 20 reputable subcontractors with immense knowledge on 3rd party maintenance and repair.
Performance Warranty
Orbitz Elevators Services and Orbitz Elevators New Zealand (now a part of KONE Australia and New Zealand) are proud to stand by our contracted response times which are based on the industry standard response times. We are dedicated to ensuring these response times are achieved with all our valued clients. Firstly, we ensure that each unit in our portfolio receives a minimum of one-hour comprehensive maintenance on each scheduled visit. Orbitz Elevators are committed to their customers and provide the following performance standards.
Response times to passanger entrapments
Normal Hours: 30 mins
After Hours: 60 mins
Response times to equipment stoppages - Fault Calls
Normal Hours: 60 mins
After Hours: 90 mins
Maintenance Portfolio
Below are some of our well known maintenance and repair sites from our portfolio.
Akira
Wooloongabba
Client: Stratacare
Eden Lane Apartments
Wooloongabba
Client: Stratacare
Lexington
Wooloongabba
Client: Stratacare
Synergy BroadBeach
BroadBeach
Client: SKKB Strata
Management
ST Tropez
Newstead
Client: SKKB Strata
Management
Laguna Apartments
Newstead
Client: SKKB Strata
Management
Any further questions?
Please contact us by calling us, emailing us or submitting your enquiry here.
